Last updated: 3 July 2026
When you pay online, your gaming station is reserved and locked for you - which means it can't be sold to anyone else. Because of that, the following cancellation terms apply. We've kept them simple and fair.
| When you cancel (before your slot start) | Refund |
|---|---|
| 24 hours or more before | Full refund (100%) |
| Between 3 and 24 hours before | 75% refund (we retain 25%, minimum ₹20) |
| Less than 3 hours before, or no-show | No refund |
| If we cancel (equipment/power/internet failure, etc.) | Full refund, or a free reschedule - your choice |
Prefer to move your booking instead of cancelling? You can reschedule twice for free to another available slot if you ask at least 3 hours before your original start time. Inside that window, or if we are the ones who have to cancel, call us and we will move it for you.
Approved refunds are returned to your original payment method via our payment aggregator. They are usually initiated immediately and typically reflect in your account within 3–7 working days, depending on your bank or UPI provider. Any convenience/booking fee (if charged) is not refundable except where we cancel.
The Hidden Leaf Cafe · Shop F3, 1st Floor, Piaray Ashiyana, Bara Imam Road, Kalaburagi, Karnataka 585104
FSSAI Reg. No.: 21226090000393
Phone/WhatsApp: +91 88616 64952 ·
Email: admin@hiddenleafcafe.in